Leading People Through Crisis™
Crisis Management Course Features
SUBJECT
Crisis Management
DURATION
1 Day
CERTIFICATION
ILM-Recognised
TRAINER
Nicholas C. Hill FCMI FIoL FIC
PARTICIPANTS
Leaders and Managers
DELIVERY
Open Scheduled • 1-2-1 • In-House Tailored
FORMAT
Classroom • Virtual Classroom • Hybrid
MATERIALS
Hard Copy Workbooks • Digital Workbooks
Instructor-Led Crisis Management Training
Master Trainer Nicholas Hill
Nicholas C. Hill FCMI FIoL FIC is one of the UK’s foremost master trainers and the author of over 80 ILM-Recognised courses. His training is high-impact and results-driven, presented in classroom and virtual classroom formats. Since 1996, he has delivered training for over 700 organisations, leading to team improvements of up to 234% in performance, 136% in efficiency, and 104% in productivity.
Crisis Management Course Summary
Module 1
Organisational Turnaround
Module 2
Team Survival
Module 3
Crisis Leadership
Module 4
Brand Reinvention
Participant Challenges
You are responsible for leading your organisation through crisis, but uncertainty, fear, and instability threaten control. Without clear direction, panic spreads, teams lose confidence, and poor decisions escalate the damage. Delayed action can lead to financial loss, reputational harm, and even organisational collapse. Survival becomes uncertain, and recovery is even harder to achieve.
Course Objectives
Designed and delivered by Nicholas Hill Academy Ltd, this course prepares you to lead confidently during a crisis. Your team benefits from your crisis leadership skills, rocky-steady confidence, and clear direction. Morale and productivity remain stable as you respond to your team's various cognitive and affective dispositions. Your organisation benefits from team compliance, resilience, and fortitude through the crisis.
1 Day
Leading People Through Crisis™
Module 1: Organisational Turnaround
Outcomes
• Prevent a crisis from destroying you and then leaving devastation in the aftermath • Keep a tight ship during the crisis to maximise resources and minimise waste • Re-evaluate your organisational health and restructure your financials
Syllabus
Pre-Crisis Stage, Acute-Crisis Stage, Post-Crisis Stage, Reviving Classic Brands, Damage Control, Primary Resources, Budgetary Cuts, Cash Flow, Stakeholder Communication, Team Reshuffling, Redundancies, Layoffs, Organisational Restructuring
Module 2: Team Survival
Outcomes
• Recognise the effect of crisis on your team’s thinking, emotions, and behaviour • Address the fear, stress, and grief that you and your team face during a crisis • Help your team members cope during a crisis, even when the outlook is bleak
Syllabus
ABC Attitudes, Cognitive Appraisal, Fight-or-Flight, Freeze-Flight-Fight, Avoidance Learning, Situational Crisis Communication, Groupthink, General Adaptation Syndrome, Fear Circuitry, Polyvagal Theory, Prospect Theory, Resilience Metatheory, Resiliency Metatheory
Module 3: Crisis Leadership
Outcomes
• Determine and adopt an appropriate leadership style to ensure team compliance • Develop your crisis leadership style quickly through applied psychology • Establish a culture of optimism, endurance, and tenacity to retain your key players
Syllabus
CERC Crisis Leadership Model, Risk Perception, Strategic Visioning, Transformational Leadership, Pragmatic Optimism, Executive Decision-Making, Bottleneck Identification, Bottleneck Resolution, Adaptive Leadership, Resilience Building, Future Planning
Module 4: Brand Reinvention
Outcomes
• Become the recognised phoenix in your industry, which rises from the ashes • Reinvent your brand, explore new markets, and capitalise on competitor closures • Know how to turn your organisation around quickly and efficiently
Syllabus
Keller’s Brand Equity Model, Strategic Accountability, Agile Decision-Making, Integrated Marketing, Stakeholder Management, Vision-Mission Realignment, Decisive Leadership, Business Process Reengineering, Strategic Brand Planning
Crisis Management Training Delivery
Open Scheduled Course
Develop Your Skills
Enjoy powerful and cost-effective learning and development from the comfort of your home or office. Benefit from our practical and relevant training content while interacting with our master trainer and like-minded delegates from other industries.
- Leaders and Managers
- 1 Day
- Virtual Classroom
1-2-1 Tailored Course
Master Your Skills
Solve your workplace problems in private and in confidence. Receive undivided personal attention and explore modules tailored to your needs. Schedule the training to suit your pace and calendar, then watch your knowledge and skills go through the roof.
- Management Level Tailored
- 1 Day • 2 Half Days • 4 Quarter Days
- Classroom • Virtual Classroom
In-House Tailored Course
Develop Your Team
Engage in team building and develop unity through shared goals that align your team’s thinking and behaviour. We facilitate your team discussions and tailor our modules, timings, and delivery style to your organisational vision, mission, and culture.
- Management Level Tailored
- 1 Day • 2 Half Days • 4 Quarter Days
- Classroom • Virtual Classroom
Crisis Management Open Courses
Included Materials
- Certificate of Achievement
- Digital Interactive Workbooks
- Professional Leader Subscription
- Pre-Course Diagnostic Consultation
- Post-Course Results Consultation
- Post-Course Email Mentoring
Optional Materials
- ILM-Recognised Certificate
- Hard Copy Workbooks
- Hard Copy Leadership Journal
- Leadership Principles Merchandise
- Leadership Style Mapping
- Post-Course Leadership Coaching
Course Features
- Master Trainer
- 1 Day Training
- 09:00 - 17:00 GMT/BST
- Leaders and Managers
- 5 Delegates Capacity
- Virtual Classroom
Time Remaining
- 00Days
- 00Hrs
- 00Mins
- 00Secs
On
15 May, 2025
- Leading People Through Crisis
- 04 Places Remaining
£495
+VAT PER DELEGATE
Crisis Management Course Reviews
"Nicholas Hill is a very knowledgeable and passionate coach and trainer!"
M. Sunderland Operations Directo Office of the Immigration Services Commissioner
"This course was too advanced for me, but it helped me to manage my time."
N. Brydon, Food and Beverage Manager The Elvetham Hotel Ltd
"Following your training, we are now turning around our business performance."
A. Panatti Sales Director Finish Creative Ltd
"The results achieved in this training are above and beyond what I was expecting."
S. Baker Managing Director Merritt & Baker Consultancy Ltd
"You positively changed my attitude toward leadership and management."
J. Mears General Manager Integrated Pathology Partnerships Ltd
"Outstanding and excellent feedback from our 42 delegates over four years."
O. Klochkova Chief Operations Officer Playson Ltd