Quality Policy
Company Policies
Nicholas Hill Academy Ltd is committed to delivering training that creates real results for clients and participants. Our Quality Policy explains how we design and review every Product to ensure learning is relevant, measurable, and workplace-ready. Through consultation, feedback, and continuous improvement, we consistently raise standards and refine our approach. This reflects our mission to deliver meaningful development and supports our vision of a reliable academy known for exceptional outcomes and lasting value.
Definitions
- Company: means Nicholas Hill Academy Ltd of which company number 6613294
- Staff: means an employee or representative of the Company
- Client: means a Company client or a user of the Products
- Participant: means a participant of Company courses, programmes, workshops, seminars, keynotes
- Contractor: means a supplier of external products or services
- Product: means a Company product or service supplied, including those chargeable, complimentary, digital, and physical
Purpose
This policy outlines the Company’s commitment to delivering high-quality Products that consistently meet Client and Participant expectations. The Company defines quality as the reliable delivery of workplace-tested learning experiences that enhance skills, improve performance, and deliver measurable outcomes. The Company is committed to continual quality assurance, stakeholder satisfaction, and operational improvement.
Commitments
The Company is committed to the following:
- Conduct diagnostic consultations to understand Client needs before Product development
- Design tailored Products including 320+ ILM-recognised modules and frameworks
- Deliver all training personally by a Certified Master Trainer with industry expertise
- Gather and evaluate Participant feedback in nine performance categories
- Guarantee skill development and provide post-course mentoring without additional cost
- Operate a non-cancellation and non-overbooking policy to ensure reliability and trust
- Continually review Product quality, satisfaction outcomes, and commercial impact
Review
This policy forms part of the Company’s continuous improvement model. It is reviewed regularly to ensure its relevance, effectiveness, and alignment with industry best practices. Where appropriate, quality findings contribute to Product enhancements and service delivery improvements.
Queries
If Clients, Participants, and Contractors have queries regarding this policy, they can contact the Company by emailing www.nicholashill.com/contact, calling +44 (0)345 678 9900, or writing to:
Managing Director
Nicholas Hill Academy Ltd
The Mount
72 Paris Street
Exeter
Devon
EX1 2JY
England
United Kingdom