Decoding and Recognising Team Conflict™
Conflict Management Course Features
SUBJECT
Conflict Management
DURATION
1 Day
CERTIFICATION
ILM-Recognised
TRAINER
Nicholas C. Hill FCMI FIoL FIC
PARTICIPANTS
Leaders and Managers
DELIVERY
Open Scheduled • 1-2-1 • In-House Tailored
FORMAT
Classroom • Virtual Classroom • Hybrid
MATERIALS
Hard Copy Workbooks • Digital Workbooks
Instructor-Led Conflict Management Training
Master Trainer Nicholas Hill
Nicholas C. Hill FCMI FIoL FIC is a seasoned master trainer and the creator of 68 ILM-Recognised courses. His training is high-impact and results-driven, presented in classroom and virtual classroom formats. Since 1996, he has delivered training for over 700 organisations, leading to team improvements of up to 234% in performance, 136% in efficiency, and 104% in productivity.
Conflict Management Course Summary
Module 1
Conflict Differentiation
Module 2
Situational Conflict
Module 3
Power Conflict
Module 4
Personality Conflict
Participant Challenges
You face recurring conflict across your team without knowing how to pinpoint the real causes. Tensions flare without warning, and discussions often escalate or shut down prematurely. You sense growing resentment and disengagement among colleagues, yet feel unsure how to intervene. Conflict seems to resurface no matter how often you address it. Act now to prevent entrenched divisions, damaged trust, and lasting breakdowns in team communication.
Course Objectives
Designed and delivered by Nicholas Hill Academy Ltd, this course equips you to decode escalating conflict, manage power struggles, and navigate team dynamics with clarity and control. You strengthen your emotional insight, adapt to clashing personalities, and handle conflict constructively. You restore collaboration, drive team productivity, and build a resilient culture. Addressing these issues reduces long-term recurring team conflict and strengthens organisational cohesion and trust.
One Day
Decoding and Recognising Team Conflict™
Module 1: Conflict Differentiation
Outcomes
• Recognise the various levels of conflict, including disputes, disagreements, and arguments • Steer heated arguments into healthy debates that appreciate differing points of view • Discover how unresolved conflicts compound over time, leading to all-out war
Syllabus
Conflict Hierarchy, Dispute Dynamics, Argument Characteristics, Disagreement Features, Conflict Levels, Conflict Intensity, Conflict Escalation, Conflict De-Escalation, Conflict Triggers, Conflict Manifestations, Hostility Development, Open Conflict, Latent Conflict
Module 2: Situational Conflict
Outcomes
• Explore the various contexts in which conflict can occur and then master relevant ones • Manage inter-team and intra-team conflict to improve productivity through collaboration • Manage conflicts with partners, departmental managers, investors, and customers
Syllabus
Leadership Conflict, Inter-Team Conflict, Intra-Team Conflict, Organisational Change, Role Ambiguity, Resource Allocation, Power Struggles, Cultural Differences, Performance Issues, Workplace Bullying, Customer Complaints, Supplier Disagreements, Remote Conflict
Module 3: Power Conflict
Outcomes
• Identify power struggles in team settings to restore balance and prevent manipulation • Decode formal and informal influence patterns to avoid triggering defensiveness • Navigate status-based tension to uphold authority while promoting cooperation
Syllabus
Power Dynamics, Authority Gradient, Informal Influence, Formal Authority, Political Behaviour, Status Hierarchies, Positional Power, Organisational Justice, Legitimate Power, Coercive Power, Perceived Inequity, Reward Systems, Defensive Routines, Referent Power
Module 4: Personality Conflict
Outcomes
• Recognise habitual behavioural clashes to adjust your style and reduce repeated friction • Adapt to conflicting temperaments swiftly to manage tension and maintain working harmony • Diagnose underlying personality patterns to prevent misunderstandings and team division
Syllabus
Personality Clashes, Behavioural Tendencies, Emotional Reactivity, Communication Styles, Interpersonal Style, Perceived Incompatibility, Temperament Typology, Trait Theory, Attribution Bias, Cognitive Dissonance, Defensive Communication, Locus of Control
Conflict Management Training Delivery
Open Scheduled Course
Develop Your Skills
Enjoy powerful and cost-effective learning and development from the comfort of your home or office. Benefit from our practical and relevant training content while interacting with our master trainer and like-minded delegates from other industries.
- Leaders and Managers
- 1 Day
- Virtual Classroom
1-2-1 Tailored Course
Master Your Skills
Solve your workplace problems in private and in confidence. Receive undivided personal attention and explore modules tailored to your needs. Schedule the training to suit your pace and calendar, then watch your knowledge and skills go through the roof.
- Management Level Tailored
- 1 Day • 2 Half Days • 4 Quarter Days
- Classroom • Virtual Classroom
In-House Tailored Course
Develop Your Team
Engage in team building and develop unity through shared goals that align your team’s thinking and behaviour. We facilitate your team discussions and tailor our modules, timings, and delivery style to your organisational vision, mission, and culture.
- Management Level Tailored
- 1 Day • 2 Half Days • 4 Quarter Days
- Classroom • Virtual Classroom
Conflict Management Open Courses
Included Materials
- Certificate of Achievement
- Digital Interactive Workbooks
- Professional Leader Subscription
- Pre-Course Diagnostic Consultation
- Post-Course Results Consultation
- Post-Course Email Mentoring
Optional Materials
- ILM-Recognised Certificate
- Hard Copy Workbooks
- Hard Copy Leadership Journal
- Leadership Principles Merchandise
- Leadership Style Mapping
- Post-Course Leadership Coaching
Course Features
- Master Trainer
- 1 Day Training
- 09:00 - 17:00 GMT/BST
- Leaders and Managers
- 5 Delegates Capacity
- Virtual Classroom
Time Remaining
- 00Days
- 00Hrs
- 00Mins
- 00Secs
On
15 May, 2025
- Decoding and Recognising Team Conflict
- 04 Places Remaining
£495
+VAT PER DELEGATE
Training Course Reviews
"Nicholas Hill is a very knowledgeable and passionate coach and trainer!"
M. Sunderland Operations Directo Office of the Immigration Services Commissioner
"This course was too advanced for me, but it helped me to manage my time."
N. Brydon, Food and Beverage Manager The Elvetham Hotel Ltd
"Following your training, we are now turning around our business performance."
A. Panatti Sales Director Finish Creative Ltd
"The results achieved in this training are above and beyond what I was expecting."
S. Baker Managing Director Merritt & Baker Consultancy Ltd
"You positively changed my attitude toward leadership and management."
J. Mears General Manager Integrated Pathology Partnerships Ltd
"Outstanding and excellent feedback from our 42 delegates over four years."
O. Klochkova Chief Operations Officer Playson Ltd