Crisis Management Mastery™
Crisis Management Course Features
SUBJECT
Crisis Management
DURATION
2 Days
CERTIFICATION
ILM-Recognised
TRAINER
Nicholas C. Hill FCMI FIoL FIC
PARTICIPANTS
Leaders and Managers
DELIVERY
Open Scheduled • 1-2-1 • In-House Tailored
FORMAT
Classroom • Virtual Classroom • Hybrid
MATERIALS
Hard Copy Workbooks • Digital Workbooks
Instructor-Led Crisis Management Training
Master Trainer Nicholas Hill
Nicholas C. Hill FCMI FIoL FIC is a seasoned master trainer and the creator of 68 ILM-Recognised courses. His training is high-impact and results-driven, presented in classroom and virtual classroom formats. Since 1996, he has delivered training for over 700 organisations, leading to team improvements of up to 234% in performance, 136% in efficiency, and 104% in productivity.
Crisis Management Course Summary
Module 1
Crisis Types
Module 2
Crisis Prevention
Module 3
Contingency Planning
Module 4
Failure Prevention
Module 5
Organisational Turnaround
Module 6
Team Survival
Module 7
Crisis Leadership
Module 8
Brand Reinvention
Participant Challenges
You are responsible for leading your organisation through uncertainty, but crises can strike without warning, threatening your finances, operations, reputation, and team stability. Without preparation, a crisis can spiral out of control, causing severe losses, leadership failures, and long-term damage. Delays in response increase risk, erode customer trust and weaken your organisation’s ability to recover. Pressure mounts as teams struggle to keep it together, stakeholders panic, and chaos takes over. Without decisive action, survival is unlikely. You must act now to identify vulnerabilities, take control before disaster unfolds, and prevent crises from dismantling everything you’ve worked hard to build.
Course Objectives
Designed and delivered by Nicholas Hill Academy Ltd, this course equips you with the skills to prevent and manage crises, ensuring you remain in control under pressure. You learn to make fast, strategic decisions that protect your organisation from financial loss, reputational damage, and operational failure. Your team benefits from crisis leadership, clear direction, and the confidence to navigate the rocky road of uncertainty. Morale and productivity remain steady as you carry your team through crises, responding to various cognitive and affective dispositions. You learn to minimise disruption, maintain business continuity, and identify opportunities should you experience a crisis, ensuring long-term stability and resilience.
Day One
Preventing and Surviving Crisis™
Module 1: Crisis Types
Outcomes
• Know the nine types of organisational crises which can bring you to your knees • Determine the consequences of each crisis and how to manage each one • Put measures in place to protect your organisation against each of the nine types
Syllabus
International Crises, Identifying Crises, Organisational Crises, Financial Crisis, Technological Crisis, Personnel Crisis, Natural Crisis, Confrontational Crisis, Malevolence Crisis, Anthropogenic Crisis, Management Crisis, Leadership Crisis
Module 2: Crisis Prevention
Outcomes
• Conduct a crisis risk assessment and impact analysis to determine an action plan • Draft a crisis prevention programme to protect yourself from certain risks • Heed and communicate the warning signals to nip some crises in the bud
Syllabus
Crisis Prevention Awareness, Crisis Management Awareness, Crisis Resolution Awareness, Risk Management, Risk Assessment Flow Charts, Risk Analysis, Worst Case Scenarios, Risk Severity, Calculating Probability, Impact Analysis, Warning Signs
Module 3: Contingency Planning
Outcomes
• Know the difference between an emergency plan and a contingency plan • Develop stringent contingency plans if some crises are inevitable • Increase crisis management competency among all internal stakeholders
Syllabus
Business Continuity Planning, Crisis Management Planning, Incidents Plans, Emergency Plans, Fire Safety Plans, Evacuation Plans, Risk Factors, High Risks, Team Compliance, Contingency Plan Flow Charts, Contingency Plan Design, Contingency Plan Testing
Module 4: Failure Prevention
Outcomes
• Hear cautionary tales and learn the sixteen reasons why businesses fail • Learn modern-day failure prevention strategies to keep your organisation afloat • Address each of the reasons for failure to ensure you tread a different path
Syllabus
Failure Mode and Effects Analysis, Team Direction, Proactive Behaviour, Financial Literacy, Process Management, Embracing Change, Buyer Behaviour, Marketing Efficiency, Customer Loyalty, Recruitment Strategy, Culture Development, Team Attrition
Day Two
Leading People Through Crisis™
Module 5: Organisational Turnaround
Outcomes
• Prevent a crisis from destroying you and then leaving devastation in the aftermath • Keep a tight ship during the crisis to maximise resources and minimise waste • Re-evaluate your organisational health and restructure your financials
Syllabus
Pre-Crisis Stage, Acute-Crisis Stage, Post-Crisis Stage, Reviving Classic Brands, Damage Control, Primary Resources, Budgetary Cuts, Cash Flow, Stakeholder Communication, Team Reshuffling, Redundancies, Layoffs, Organisational Restructuring
Module 6: Team Survival
Outcomes
• Recognise the effect of crisis on your team’s thinking, emotions, and behaviour • Address the fear, stress, and grief that you and your team face during a crisis • Help your team members cope during a crisis, even when the outlook is bleak
Syllabus
ABC Attitudes, Cognitive Appraisal, Fight-or-Flight, Freeze-Flight-Fight, Avoidance Learning, Situational Crisis Communication, Groupthink, General Adaptation Syndrome, Fear Circuitry, Polyvagal Theory, Prospect Theory, Resilience Metatheory, Resiliency Metatheory
Module 7: Crisis Leadership
Outcomes
• Determine and adopt an appropriate leadership style to ensure team compliance • Develop your crisis leadership style quickly through applied psychology • Establish a culture of optimism, endurance, and tenacity to retain your key players
Syllabus
CERC Crisis Leadership Model, Risk Perception, Strategic Visioning, Transformational Leadership, Pragmatic Optimism, Executive Decision-Making, Bottleneck Identification, Bottleneck Resolution, Adaptive Leadership, Resilience Building, Future Planning
Module 8: Brand Reinvention
Outcomes
• Become the recognised phoenix in your industry, which rises from the ashes • Reinvent your brand, explore new markets, and capitalise on competitor closures • Know how to turn your organisation around quickly and efficiently
Syllabus
Keller’s Brand Equity Model, Strategic Accountability, Agile Decision-Making, Integrated Marketing, Stakeholder Management, Vision-Mission Realignment, Decisive Leadership, Business Process Reengineering, Strategic Brand Planning
Crisis Management Training Delivery
Open Scheduled Course
Develop Your Skills
Enjoy powerful and cost-effective learning and development from the comfort of your home or office. Benefit from our practical and relevant training content while interacting with our master trainer and like-minded delegates from other industries.
- Leaders and Managers
- 2 Days
- Virtual Classroom
1-2-1 Tailored Course
Master Your Skills
Solve your workplace problems in private and in confidence. Receive undivided personal attention and explore modules tailored to your needs. Schedule the training to suit your pace and calendar, then watch your knowledge and skills go through the roof.
- Management Level Tailored
- 2 Days • 4 Half Days • 8 Quarter Days
- Classroom • Virtual Classroom
In-House Tailored Course
Develop Your Team
Engage in team building and develop unity through shared goals that align your team’s thinking and behaviour. We facilitate your team discussions and tailor our modules, timings, and delivery style to your organisational vision, mission, and culture.
- Management Level Tailored
- 2 Days • 4 Half Days • 8 Quarter Days
- Classroom • Virtual Classroom
Crisis Management Open Courses
Included Materials
- Certificate of Achievement
- Digital Interactive Workbooks
- Professional Leader Subscription
- Pre-Course Diagnostic Consultation
- Post-Course Results Consultation
- Post-Course Email Mentoring
Optional Materials
- ILM-Recognised Certificate
- Hard Copy Workbooks
- Hard Copy Leadership Journal
- Leadership Principles Merchandise
- Leadership Style Mapping
- Post-Course Leadership Coaching
Course Features
- Master Trainer
- 2 Days Training
- 09:00 - 17:00 GMT/BST
- Leaders and Managers
- 5 Delegates Capacity
- Virtual Classroom
Time Remaining
- 00Days
- 00Hrs
- 00Mins
- 00Secs
Start
15 May, 2025
End
22 Sep, 2025
- Crisis Management Mastery
- 04 Places Remaining
£895
+VAT PER DELEGATE
Crisis Management Course Reviews
"Nicholas Hill is a very knowledgeable and passionate coach and trainer!"
M. Sunderland Operations Directo Office of the Immigration Services Commissioner
"This course was too advanced for me, but it helped me to manage my time."
N. Brydon, Food and Beverage Manager The Elvetham Hotel Ltd
"Following your training, we are now turning around our business performance."
A. Panatti Sales Director Finish Creative Ltd
"The results achieved in this training are above and beyond what I was expecting."
S. Baker Managing Director Merritt & Baker Consultancy Ltd
"You positively changed my attitude toward leadership and management."
J. Mears General Manager Integrated Pathology Partnerships Ltd
"Outstanding and excellent feedback from our 42 delegates over four years."
O. Klochkova Chief Operations Officer Playson Ltd