Customer Service Courses
Customer Service Management Course Features
SUBJECT
Customer Service Management Course
DURATION
1 Day or 2 Days
CERTIFICATION
ILM-Recognised
TRAINER
Nicholas C. Hill FCMI FIoL FIC
PARTICIPANTS
Leaders and Managers
DELIVERY
Open Scheduled • 1-2-1 • In-House Tailored
FORMAT
Classroom • Virtual Classroom • Hybrid
MATERIALS
Hard Copy Workbooks • Digital Workbooks
Customer Service Courses Summary
Master Customer Service Skills
Customer Service involves satisfying the needs of existing buyers by communicating with them to elicit genuine concerns and offer negotiated solutions. Explore up to eight modules, including Empathetic Customer Communication, Customer Satisfaction Optimisation, Customer Loyalty Development, Multichannel Customer Experience, Customer Complaint Management, Customer Complaint Resolution, Complaint Escalation, and Customer Service Recovery. Nicholas Hill Academy Ltd designs and delivers comprehensive training courses to help you master customer service skills. Book a course today!
Customer Service Courses Portfolio
Customer Service Mastery™
2 Days
Customer Service Modules
Empathetic Customer Communication Customer Satisfaction Optimisation Customer Loyalty Development Multichannel Customer Experience Customer Complaint Management Customer Complaint Resolution Complaint Complaint Escalation Customer Service Recovery
Resolving Customer Complaints™
1 Day
Customer Service Modules
Empathetic Customer Communication Customer Satisfaction Optimisation Customer Loyalty Development Multichannel Customer Experience
Building Unshakable Customer Loyalty™
1 Day
Customer Service Modules
Customer Complaint Management Customer Complaint Resolution Complaint Complaint Escalation Customer Service Recovery
Choose Your Training Delivery
Open Scheduled Courses
Develop Your Skills
Enjoy Powerful and cost-effective CPD. Benefit from our practical and relevant training, while interacting with our master trainer and like-minded delegates from other industries.
- Leaders and Managers
- Full Days
- Virtual Classroom
1-2-1 Tailored Courses
Master Your Skills
Receive a tailored experience and undivided personal attention. Schedule the training to suit your pace and calendar, then watch your knowledge and skills go through the roof.
- Management Level Tailored
- Full Days • Half Days • Quarter Days
- Classroom • Virtual Classroom
In-house Tailored Courses
Develop Your Team
Develop shared goals to align your team’s thinking and behaviour. We tailor our modules, timings, and delivery style to your organisational vision, mission, and culture.
- Management Level Tailored
- Full Days • Half Days • Quarter Days
- Classroom • Virtual Classroom
Training Course Reviews
"Nicholas Hill is a very knowledgeable and passionate coach and trainer!"
M. Sunderland Operations Directo Office of the Immigration Services Commissioner
"This course was too advanced for me, but it helped me to manage my time."
N. Brydon, Food and Beverage Manager The Elvetham Hotel Ltd
"Following your training, we are now turning around our business performance."
A. Panatti Sales Director Finish Creative Ltd
"The results achieved in this training are above and beyond what I was expecting."
S. Baker Managing Director Merritt & Baker Consultancy Ltd
"You positively changed my attitude toward leadership and management."
J. Mears General Manager Integrated Pathology Partnerships Ltd
"Outstanding and excellent feedback from our 42 delegates over four years."
O. Klochkova Chief Operations Officer Playson Ltd