Difficult People Management Mastery™
Difficult People Management Course Features
SUBJECT
Difficult People Management
DURATION
2 Days
CERTIFICATION
ILM-Recognised
TRAINER
Nicholas C. Hill FCMI FIoL FIC
PARTICIPANTS
Leaders and Managers
DELIVERY
Open Scheduled • 1-2-1 • In-House Tailored
FORMAT
Classroom • Virtual Classroom • Hybrid
MATERIALS
Hard Copy Workbooks • Digital Workbooks
Instructor-Led Difficult People Management Training
Master Trainer Nicholas Hill
Nicholas C. Hill FCMI FIoL FIC is a seasoned master trainer and the creator of 68 ILM-Recognised courses. His training is high-impact and results-driven, presented in classroom and virtual classroom formats. Since 1996, he has delivered training for over 700 organisations, leading to team improvements of up to 234% in performance, 136% in efficiency, and 104% in productivity.
Difficult People Management Course Summary
Module 1
Intimidating People Management
Module 2
Annoying People Management
Module 3
Infuriating People Management
Module 4
Helpless People Management
Module 5
Hostile People Management
Module 6
Hurtful People Management
Module 7
Selfish People Management
Module 8
Unethical People Management
Participant Challenges
You face constant frustration dealing with individuals who disrupt productivity, create conflict, and undermine team morale. Intimidating personalities leave you powerless, while manipulative and negative colleagues drain your energy. Unapproachable and uncooperative behaviours slow decision-making, leading to costly delays. Toxic attitudes spread, eroding trust and damaging workplace culture. Without the ability to manage these challenges, tensions escalate, resulting in high stress, disengaged employees, and a loss of control over your team. If left unchecked, these issues spiral into resentment, poor performance, and a toxic work environment that threatens your credibility and career. Act now to prevent long-term damage.
Course Objectives
Designed and delivered by Nicholas Hill Academy Ltd, this course empowers you to manage difficult personalities, turning disruptive behaviours into opportunities for stronger leadership. You gain the skills to handle intimidating, manipulative, and toxic individuals, preventing them from damaging morale and productivity. By mastering proven strategies, you create a collaborative work environment where trust and respect replace hostility. Your team benefits from reduced conflict, clearer communication, and increased motivation. As tensions ease, organisational culture strengthens, engagement rises, and performance improves. Taking control of these challenges positions you as a decisive leader, ensuring long-term success for yourself and your team.
Day One
Leading and Managing Difficult People™
Module 1: Intimidating People Management
Outcomes
• Challenge colleagues who appear to ‘know-it-all’ and undermine you on every topic • Manage team members who use the power of silence to get what they want • Cope with the unacceptable anger and aggressive behaviour of some people
Syllabus
Intimidating Typologies, Workplace Aggression, Hostile Aggression, Passive-Aggression, Emotional Dysregulation, Dominance Behaviour, Social Dominance, Power and Influence, Communication Apprehension, Selective Mutism, Dark Triad, Aggressive Communication
Module 2: Annoying People Management
Outcomes
• Turn around the annoying mindsets of highly negative or complaint-driven people • Influence your super-agreeable or indecisive colleagues to take affirmative action • Challenge the erroneous beliefs held by people who have delusions of grandeur
Syllabus
Annoying Typologies, Chronic Complaining, High Agreeableness, Negativistic Personality Disorder, Overconfidence Bias, Dunning-Kruger Effect, Decision-Making Avoidance, Maladaptive Cognition, Maladaptive Behaviour, Disruptive Behaviours, Impression Management
Module 3: Infuriating People Management
Outcomes
• Manage unapproachable or aloof people before they tip you over the edge • Tackle unprofessional or immature verbal communication and body language • Deal with your annoying team members who insist on insulting your intelligence
Syllabus
Infuriating Typologies, Satir Categories, Placating Style, Blaming Style, Super-Reasonable Style, Distracting Style, Congruent Style, Maladaptive Attitudes, Dysfunctional Language Patterns, Dysfunctional Behaviours, Cognitive Distortions, Arousal Misattribution
Module 4: Helpless People Management
Outcomes
• Help sceptics to open their minds and hard-heads to soften up to other opinions • Encourage your fault-finding and perfectionist colleagues to find a happy medium • Address the beliefs of unproductive idlers to stimulate self-motivation and hard work
Syllabus
Helpless Typologies, Learned Helplessness, Amotivation, Cognitive Inflexibility, Critical Personality, Maladaptive Perfectionism, Low Self-Efficacy, Psychological Reactance, Dogmatism, Obsessive-Compulsive Personality, Amotivation, Demotivation
Day Two
Leading and Managing Toxic People™
Module 5: Hostile People Management
Outcomes
• Persuade prejudiced and exploitative people to consider appropriate perspectives • Defuse your offensive and manipulative colleagues when you are in the line of fire • Use practical coping strategies when people hate you to protect your self-esteem
Syllabus
Hostile Typologies, Interpersonal Exploitativeness, Machiavellianism, Psychological Manipulation, Gaslighting, Verbal Abuse, Prejudice, Discrimination, Antagonism, Workplace Incivility, Implicit Bias, Stereotyping, Strategic Betrayal, Emotional Blackmail
Module 6: Hurtful People Management
Outcomes
• Speak with touchy and defensive people without triggering defensive responses • Handle insensitive people and learn to embrace the feedback from your critics • Expose the hidden agenda of deceivers and bullies to thwart them in their path
Syllabus
Hurtful Typologies, Defensive Attribution, Rejection Sensitivity, Ego Threat Response, Emotional Abuse, Empathy Deficits, Interpersonal Coldness, Strategic Self-Presentation, Alexithymia, Deception Detection, Workplace Bullying, Critical Bias, Power Imbalance, Coercive Control
Module 7: Selfish People Management
Outcomes
• Find ingenious ways of communicating productively with narcissists and egoists • Encourage your arrogant associates to see matters from your point of view • Prevent sociopaths and gossipers from upsetting the status quo in your organisation
Syllabus
Selfish Typologies, Self-Focused Conduct, Superiority Complex, Grandiose Narcissism, Egocentrism, Rumour-Mongering, Antisocial Personality Disorder, Egocentric Cognition, Dominance-Orientation, Self-Enhancement Bias, Psychological Entitlement, Personality Dark Core
Module 8: Unethical People Management
Outcomes
• Help coveters and insubordinate staff to find more constructive ways of achieving goals • Safeguard against lawbreakers such as bribers, hackers, pilferers, and tax evaders • Prevent the indulgence of degenerates and hedonists from influencing your culture
Syllabus
Unethical Typologies, Deviant Behaviour, Deviant Cognition, Moral Disengagement, Impulsive Reward-Seeking, Envy-Driven Dynamics, Ethical Transgression, Norm-Violating Communication, Counter-Normative Patterns, Neutralization Theory, Organisational Deviance
Difficult People Management Training Delivery
Open Scheduled Course
Develop Your Skills
Enjoy powerful and cost-effective learning and development from the comfort of your home or office. Benefit from our practical and relevant training content while interacting with our master trainer and like-minded delegates from other industries.
- Leaders and Managers
- 2 Days
- Virtual Classroom
1-2-1 Tailored Course
Master Your Skills
Solve your workplace problems in private and in confidence. Receive undivided personal attention and explore modules tailored to your needs. Schedule the training to suit your pace and calendar, then watch your knowledge and skills go through the roof.
- Management Level Tailored
- 2 Days • 4 Half Days • 8 Quarter Days
- Classroom • Virtual Classroom
In-House Tailored Course
Develop Your Team
Engage in team building and develop unity through shared goals that align your team’s thinking and behaviour. We facilitate your team discussions and tailor our modules, timings, and delivery style to your organisational vision, mission, and culture.
- Management Level Tailored
- 2 Days • 4 Half Days • 8 Quarter Days
- Classroom • Virtual Classroom
Difficult People Management Open Courses
Included Materials
- Certificate of Achievement
- Digital Interactive Workbooks
- Professional Leader Subscription
- Pre-Course Diagnostic Consultation
- Post-Course Results Consultation
- Post-Course Email Mentoring
Optional Materials
- ILM-Recognised Certificate
- Hard Copy Workbooks
- Hard Copy Leadership Journal
- Leadership Principles Merchandise
- Leadership Style Mapping
- Post-Course Leadership Coaching
Course Features
- Master Trainer
- 2 Days Training
- 09:00 - 17:00 GMT/BST
- Leaders and Managers
- 5 Delegates Capacity
- Virtual Classroom
Time Remaining
- 00Days
- 00Hrs
- 00Mins
- 00Secs
Start
15 May, 2025
End
22 Sep, 2025
- Difficult People Management Mastery
- 04 Places Remaining
£895
+VAT PER DELEGATE
Training Course Reviews
"Nicholas Hill is a very knowledgeable and passionate coach and trainer!"
M. Sunderland Operations Directo Office of the Immigration Services Commissioner
"This course was too advanced for me, but it helped me to manage my time."
N. Brydon, Food and Beverage Manager The Elvetham Hotel Ltd
"Following your training, we are now turning around our business performance."
A. Panatti Sales Director Finish Creative Ltd
"The results achieved in this training are above and beyond what I was expecting."
S. Baker Managing Director Merritt & Baker Consultancy Ltd
"You positively changed my attitude toward leadership and management."
J. Mears General Manager Integrated Pathology Partnerships Ltd
"Outstanding and excellent feedback from our 42 delegates over four years."
O. Klochkova Chief Operations Officer Playson Ltd