Leading and Managing Toxic People™
Difficult People Management Course Features
SUBJECT
Difficult People Management
DURATION
1 Day
CERTIFICATION
ILM-Recognised
TRAINER
Nicholas C. Hill FCMI FIoL FIC
PARTICIPANTS
Leaders and Managers
DELIVERY
Open Scheduled • 1-2-1 • In-House Tailored
FORMAT
Classroom • Virtual Classroom • Hybrid
MATERIALS
Hard Copy Workbooks • Digital Workbooks
Instructor-Led Difficult People Management Training
Master Trainer Nicholas Hill
Nicholas C. Hill FCMI FIoL FIC is a seasoned master trainer and the creator of 68 ILM-Recognised courses. His training is high-impact and results-driven, presented in classroom and virtual classroom formats. Since 1996, he has delivered training for over 700 organisations, leading to team improvements of up to 234% in performance, 136% in efficiency, and 104% in productivity.
Difficult People Management Course Summary
Module 1
Hostile People Management
Module 2
Hurtful People Management
Module 3
Selfish People Management
Module 4
Unethical People Management
Participant Challenges
Toxic behaviours cause tension in your team, disrupt collaboration, and lower morale. Hostile individuals create fear and conflict, making leadership difficult. Selfish and manipulative colleagues undermine trust, leading to resentment. Unethical actions damage team integrity and expose you to risk. Act now to prevent toxic influences from weakening your leadership and culture.
Course Objectives
Designed and delivered by Nicholas Hill Academy Ltd, this course equips you to manage toxic behaviours, strengthen team trust, and protect workplace integrity. You handle hostility, reduce conflict, and foster a culture of accountability. You create a positive, high-performing environment where teams thrive by addressing unethical actions and manipulative tendencies.
One Day
Leading and Managing Toxic People™
Module 1: Hostile People Management
Outcomes
• Persuade prejudiced and exploitative people to consider appropriate perspectives • Defuse your offensive and manipulative colleagues when you are in the line of fire • Use practical coping strategies when people hate you to protect your self-esteem
Syllabus
Hostile Typologies, Interpersonal Exploitativeness, Machiavellianism, Psychological Manipulation, Gaslighting, Verbal Abuse, Prejudice, Discrimination, Antagonism, Workplace Incivility, Implicit Bias, Stereotyping, Strategic Betrayal, Emotional Blackmail
Module 2: Hurtful People Management
Outcomes
• Speak with touchy and defensive people without triggering defensive responses • Handle insensitive people and learn to embrace the feedback from your critics • Expose the hidden agenda of deceivers and bullies to thwart them in their path
Syllabus
Hurtful Typologies, Defensive Attribution, Rejection Sensitivity, Ego Threat Response, Emotional Abuse, Empathy Deficits, Interpersonal Coldness, Strategic Self-Presentation, Alexithymia, Deception Detection, Workplace Bullying, Critical Bias, Power Imbalance, Coercive Control
Module 3: Selfish People Management
Outcomes
• Find ingenious ways of communicating productively with narcissists and egoists • Encourage your arrogant associates to see matters from your point of view • Prevent sociopaths and gossipers from upsetting the status quo in your organisation
Syllabus
Selfish Typologies, Self-Focused Conduct, Superiority Complex, Grandiose Narcissism, Egocentrism, Rumour-Mongering, Antisocial Personality Disorder, Egocentric Cognition, Dominance-Orientation, Self-Enhancement Bias, Psychological Entitlement, Personality Dark Core
Module 4: Unethical People Management
Outcomes
• Help coveters and insubordinate staff to find more constructive ways of achieving goals • Safeguard against lawbreakers such as bribers, hackers, pilferers, and tax evaders • Prevent the indulgence of degenerates and hedonists from influencing your culture
Syllabus
Unethical Typologies, Deviant Behaviour, Deviant Cognition, Moral Disengagement, Impulsive Reward-Seeking, Envy-Driven Dynamics, Ethical Transgression, Norm-Violating Communication, Counter-Normative Patterns, Neutralization Theory, Organisational Deviance
Difficult People Management Training Delivery
Open Scheduled Course
Develop Your Skills
Enjoy powerful and cost-effective learning and development from the comfort of your home or office. Benefit from our practical and relevant training content while interacting with our master trainer and like-minded delegates from other industries.
- Leaders and Managers
- 1 Day
- Virtual Classroom
1-2-1 Tailored Course
Master Your Skills
Solve your workplace problems in private and in confidence. Receive undivided personal attention and explore modules tailored to your needs. Schedule the training to suit your pace and calendar, then watch your knowledge and skills go through the roof.
- Management Level Tailored
- 1 Day • 2 Half Days • 4 Quarter Days
- Classroom • Virtual Classroom
In-House Tailored Course
Develop Your Team
Engage in team building and develop unity through shared goals that align your team’s thinking and behaviour. We facilitate your team discussions and tailor our modules, timings, and delivery style to your organisational vision, mission, and culture.
- Management Level Tailored
- 1 Day • 2 Half Days • 4 Quarter Days
- Classroom • Virtual Classroom
Difficult People Management Open Courses
Included Materials
- Certificate of Achievement
- Digital Interactive Workbooks
- Professional Leader Subscription
- Pre-Course Diagnostic Consultation
- Post-Course Results Consultation
- Post-Course Email Mentoring
Optional Materials
- ILM-Recognised Certificate
- Hard Copy Workbooks
- Hard Copy Leadership Journal
- Leadership Principles Merchandise
- Leadership Style Mapping
- Post-Course Leadership Coaching
Course Features
- Master Trainer
- 1 Day Training
- 09:00 - 17:00 GMT/BST
- Leaders and Managers
- 5 Delegates Capacity
- Virtual Classroom
Time Remaining
- 00Days
- 00Hrs
- 00Mins
- 00Secs
On
15 May, 2025
- Leading and Managing Toxic People
- 04 Places Remaining
£495
+VAT PER DELEGATE
Training Course Reviews
"Nicholas Hill is a very knowledgeable and passionate coach and trainer!"
M. Sunderland Operations Directo Office of the Immigration Services Commissioner
"This course was too advanced for me, but it helped me to manage my time."
N. Brydon, Food and Beverage Manager The Elvetham Hotel Ltd
"Following your training, we are now turning around our business performance."
A. Panatti Sales Director Finish Creative Ltd
"The results achieved in this training are above and beyond what I was expecting."
S. Baker Managing Director Merritt & Baker Consultancy Ltd
"You positively changed my attitude toward leadership and management."
J. Mears General Manager Integrated Pathology Partnerships Ltd
"Outstanding and excellent feedback from our 42 delegates over four years."
O. Klochkova Chief Operations Officer Playson Ltd