Emotional Intelligence Mastery™
Emotional Intelligence Course Features
SUBJECT
Emotional Intelligence
DURATION
2 Days
CERTIFICATION
ILM-Recognised
TRAINER
Nicholas C. Hill FCMI FIoL FIC
PARTICIPANTS
Leaders and Managers
DELIVERY
Open Scheduled • 1-2-1 • In-House Tailored
FORMAT
Classroom • Virtual Classroom • Hybrid
MATERIALS
Hard Copy Workbooks • Digital Workbooks
Instructor-Led Emotional Intelligence Training
Master Trainer Nicholas Hill
Nicholas C. Hill FCMI FIoL FIC is a seasoned master trainer and the creator of 68 ILM-Recognised courses. His training is high-impact and results-driven, presented in classroom and virtual classroom formats. Since 1996, he has delivered training for over 700 organisations, leading to team improvements of up to 234% in performance, 136% in efficiency, and 104% in productivity.
Emotional Intelligence Course Summary
Module 1
EI Foundations
Module 2
Emotional Awareness
Module 3
Negative Emotions
Module 4
Positive Emotions
Module 5
Emotional Regulation
Module 6
Emotional Words
Module 7
Emotional Decisions
Module 8
Emotional Motivation
Participant Challenges
You often feel misunderstood, react impulsively under pressure, or shut down emotionally when situations escalate. Workplace tension builds as interactions turn reactive rather than constructive. Team members misread your tone, withdraw their input, or avoid difficult conversations. Conflicts linger, morale declines, and collaboration suffers. You carry frustration, guilt, or regret long after the moment has passed, unsure how to express yourself without causing harm or retreating. Decision-making becomes clouded by emotion, and motivation fades as you wrestle with self-doubt or disconnection. If ignored, these emotional patterns erode trust, weaken leadership presence, and create long-term barriers to career growth and team success.
Course Objectives
Designed and delivered by Nicholas Hill Academy Ltd, this course helps you navigate emotions with clarity, communicate with empathy, and lead with emotional intelligence. You develop greater self-awareness, regulate emotional responses, and make confident decisions under pressure. Your team feels more understood, supported, and motivated to perform at their best. You handle conflict constructively, use language that empowers, and create a healthier emotional climate. Your organisation benefits from stronger collaboration, improved morale, and leadership that inspires trust. In the long term, you build emotional resilience, foster loyalty, and shape a culture where people and performance thrive together.
Day One
Unlocking Emotional Intelligence™
Module 1: EI Foundations
Outcomes
• Explore foundational EI concepts and recognise their importance in your workplace • Understand the five components of EI to enhance your workplace interactions • Recognise the impact of EI on leadership to improve your skills and team performance
Syllabus
Introducing Emotional Intelligence, EI Definitions, EI History, EI Teams, EI Benefits, EI Case Studies, EI Leadership, EI Assessment, EI Development, EI Planning, EI Application, Self-Awareness, Self-Regulation, Self-Motivation, Empathy, Social Skills
Module 2: Emotional Awareness
Outcomes
• Become more conscious of your emotions to recognise their influence over your behaviour • Start to develop an appreciation for your emotions to help the management process • Work with your emotions instead of fighting with them to create an inner balance
Syllabus
Meta-Cognition, Emotional Granularity, Emotion Regulation, Parts Psychology, Internal Family Systems, Emotional Recognition, Emotional Acceptance, Emotional Labelling, Emotional Validation, Emotional Co-Regulation, Emotional Appraisal, Adaptive Regulation
Module 3: Negative Emotions
Outcomes
• Address the ten primary negative emotions which impede your workplace performance • Uncover the hidden message inside each negative emotion to rationalise its existence • Create action plans for each negative emotion to respond to the uncovered messages
Syllabus
Affective Discomfort, Emotional Distress, Fear Response, Social Pain, Anger Regulation, Hostile Affect, Frustration-Aggression, Expectancy Violation, Moral Emotion, Inferiority Complex, Cognitive Load, Emotional Flooding, Social Isolation, Attachment Theory
Module 4: Positive Emotions
Outcomes
• Identify the ten primary positive emotions which increase your workplace performance • Uncover the hidden message inside each positive emotion to rationalise its existence • Create action plans for each positive emotion to nurture and experience it more often
Syllabus
Positive Expectancy, Approach Motivation, Reward Sensitivity, Activation Theory, Work Engagement, Psychological Resilience, Risk-Taking, Benign Violation, Hedonic Psychology, Positive Affect, Broaden-and-Build, Multidimensional Empathy, Emotional Bonding
Day Two
Emotionally Intelligent Leadership™
Module 5: Emotional Regulation
Outcomes
• Employ emotional regulation to prevent impulsive decisions and enhance clarity or focus • Use techniques to remain calm and level-headed when leading teams under pressure • Boost physical activity and address lifestyle choices to support your emotional health
Syllabus
Emotion Regulation Theory, Impulse Control, Cognitive Reappraisal, Prefrontal Cortex Function, Amygdala Response, Stress Reduction Techniques, Mindful Awareness, Personal Regulation Plan, Self-Regulation Habits, Workplace Triggers, Emotional Resilience
Module 6: Emotional Words
Outcomes
• Uncover which words intensify the emotional states for you and your team members • Replace words which debilitate your thinking and behavioural performance at work • Identify new words which induce emotional states that are conducive to your environment
Syllabus
Affect Intensity Lexicon, Affective Lexical Access, Emotional Semantics, Affect Intensity Measurement, Linguistic Emotion Regulation, Cognitive Reappraisal, Linguistic Emotional Framing, Positive Emotion Lexicon Expansion, Language-Based Emotion Induction
Module 7: Emotional Decisions
Outcomes
• Understand how EI influences your decisions to make balanced and informed choices • Use techniques for emotionally intelligent decisions to improve your outcomes • Balance rational thinking with emotional insight to enhance your problem-solving
Syllabus
Emotional Heuristics, Motivated Reasoning, Decision Framing, Affective Neuroscience, Dual-Process Thinking, Emotional Dissonance, Introspective Accuracy, Emotion-Based Judgement, Mental Simulation, Anticipated Regret, Cognitive Flexibility, Situational Judgement
Module 8: Emotional Motivation
Outcomes
• Identify which emotions contribute towards team member drive and performance • Lead and encourage more helpful emotions in your people to improve team motivation • Nurture EI to build trust and rapport among your team members to strengthen relations
Syllabus
Group EI, Intrinsic Motivation, Emotional Contagion, Emotional Climate, Empathy Development, EI Trust Building, Relationship Management, Motivation Theories, Social Cohesion, Team Dynamics, Psychological Safety, Leader-Member Exchange
Emotional Intelligence Training Delivery
OPEN SCHEDULED COURSE
Develop Your Skills
Enjoy powerful and cost-effective learning and development from the comfort of your home or office. Benefit from our practical and relevant training content while interacting with our master trainer and like-minded delegates from other industries.
- Leaders and Managers
- 2 Days
- Virtual Classroom
1-2-1 TAILORED COURSE
Master Your Skills
Solve your workplace problems in private and in confidence. Receive undivided personal attention and explore modules tailored to your needs. Schedule the training to suit your pace and calendar, then watch your knowledge and skills go through the roof.
- Management Level Tailored
- 2 Days • 4 Half Days • 8 Quarter Days
- Classroom • Virtual Classroom
IN-HOUSE TAILORED COURSE
Develop Your Team
Engage in team building and develop unity through shared goals that align your team’s thinking and behaviour. We facilitate your team discussions and tailor our modules, timings, and delivery style to your organisational vision, mission, and culture.
- Management Level Tailored
- 2 Days • 4 Half Days • 8 Quarter Days
- Classroom • Virtual Classroom
Emotional Intelligence Open Courses
Included Materials
- Certificate of Achievement
- Digital Interactive Workbooks
- Professional Leader Subscription
- Pre-Course Diagnostic Consultation
- Post-Course Results Consultation
- Post-Course Email Mentoring
Optional Materials
- ILM-Recognised Certificate
- Hard Copy Workbooks
- Hard Copy Leadership Journal
- Leadership Principles Merchandise
- Leadership Style Mapping
- Post-Course Leadership Coaching
Course Features
- Master Trainer
- 2 Days Training
- 09:00 - 17:00 GMT/BST
- Leaders and Managers
- 5 Delegates Capacity
- Virtual Classroom
Time Remaining
- 00Days
- 00Hrs
- 00Mins
- 00Secs
Start
15 May, 2025
End
22 Sep, 2025
- Emotional Intelligence Mastery
- 04 Places Remaining
£895
+VAT PER DELEGATE
Emotional Intelligence Course Reviews
"Nicholas Hill is a very knowledgeable and passionate coach and trainer!"
M. Sunderland Operations Directo Office of the Immigration Services Commissioner
"This course was too advanced for me, but it helped me to manage my time."
N. Brydon, Food and Beverage Manager The Elvetham Hotel Ltd
"Following your training, we are now turning around our business performance."
A. Panatti Sales Director Finish Creative Ltd
"The results achieved in this training are above and beyond what I was expecting."
S. Baker Managing Director Merritt & Baker Consultancy Ltd
"You positively changed my attitude toward leadership and management."
J. Mears General Manager Integrated Pathology Partnerships Ltd
"Outstanding and excellent feedback from our 42 delegates over four years."
O. Klochkova Chief Operations Officer Playson Ltd