Building Indomitable Team Relationships™
Interpersonal Communication Course Features
SUBJECT
Interpersonal Communication
DURATION
1 Day
CERTIFICATION
ILM-Recognised
TRAINER
Nicholas C. Hill FCMI FIoL FIC
PARTICIPANTS
Leaders and Managers
DELIVERY
Open Scheduled • 1-2-1 • In-House Tailored
FORMAT
Classroom • Virtual Classroom • Hybrid
MATERIALS
Hard Copy Workbooks • Digital Workbooks
Instructor-Led Interpersonal Communication Training
Master Trainer Nicholas Hill
Nicholas C. Hill FCMI FIoL FIC is a seasoned master trainer and the creator of 68 ILM-Recognised courses. His training is high-impact and results-driven, presented in classroom and virtual classroom formats. Since 1996, he has delivered training for over 700 organisations, leading to team improvements of up to 234% in performance, 136% in efficiency, and 104% in productivity.
Interpersonal Communication Course Summary
Module 1
Rapid Rapport Building
Module 2
Empathetic Communication
Module 3
Active Listening
Module 4
Psychological Safety
Participant Challenges
You struggle to connect meaningfully with certain colleagues and often sense unspoken tension or guarded behaviour. Misunderstandings linger, and feedback feels filtered or withheld. You notice hesitation in others to share ideas or challenge decisions, yet you’re unsure how to change the atmosphere. Act now to prevent long-term disengagement, poor collaboration, and a fragile team culture built on silence rather than trust.
Course Objectives
Designed and delivered by Nicholas Hill Academy Ltd, this course strengthens your interpersonal skills to build trust, empathy, and openness across your team. You form rapid rapport, listen with intent, and communicate with emotional clarity to deepen connection. You create psychological safety that encourages contribution and reduces fear. You embed a lasting culture of collaboration, resilience, and shared accountability.
One Day
Building Indomitable Team Relationships™
Module 1: Rapid Rapport Building
Outcomes
• Build fast interpersonal connections to accelerate trust and strengthen relationships • Establish rapport by aligning subtly with values, beliefs, and behavioural preferences • Manage bias, tension, and disconnection to maintain harmony and deepen social alignment
Syllabus
Social Exchange, Behavioural Synchrony, Similarity-Attraction, Mirror Neuron System, Kinesthetic Synchrony, Communication Accommodation, Strategic Dissonance, Values Congruence, Behavioural Influence, Social Learning, Implicit Bias Reduction
Module 2: Empathetic Communication
Outcomes
• Uncover why other people think, communicate, and behave differently from you • Develop unwavering empathy to tolerate differing beliefs, values, and behaviours • Handle criticism, judgement, and complaints by forming a suitable belief system
Syllabus
The Mercedes Model, Systemic Alignment, Behavioural Presuppositions, Perspective-Taking, Empathic Brain Function, Empathy-Altruism Hypothesis, Role-Taking Theory, Moral Emotions, Systemic Alignment, Mercedes Model, Empathic Communication
Module 3: Active Listening
Outcomes
• Enhance message clarity and prevent miscommunication to improve comprehension • Observe tone, pauses, and phrasing closely to decode intent and promote understanding • Signal genuine engagement through your presence to cultivate trust and deepen rapport
Syllabus
Reflective Listening, Listening Comprehension, Empathic Presence, Paraphrasing, Clarification, Verbal Mirroring, Listener Bias, Distraction Elimination, Vocal Cues, Thought Monitoring, Listening Endurance, Perceptual Focus, Turn-Taking, Pacing Alignment
Module 4: Psychological Safety
Outcomes
• Create an environment of openness and trust to encourage contribution and idea sharing • Remove fear of judgment or blame to promote learning and interpersonal risk-taking • Reinforce safety through supportive language to strengthen team cohesion and morale
Syllabus
Psychological Contracts, Trust Climate, Fear Reduction, Interpersonal Risk, Blame Culture, Group Vulnerability, Leader Approachability, Voice Encouragement, Safe Language, Peer Support, Error Acceptance, Inclusive Leadership, Identity Sensitivity, Feedback
Interpersonal Communication Training Delivery
Open Scheduled Course
Develop Your Skills
Enjoy powerful and cost-effective learning and development from the comfort of your home or office. Benefit from our practical and relevant training content while interacting with our master trainer and like-minded delegates from other industries.
- Leaders and Managers
- 1 Day
- Virtual Classroom
1-2-1 Tailored Course
Master Your Skills
Solve your workplace problems in private and in confidence. Receive undivided personal attention and explore modules tailored to your needs. Schedule the training to suit your pace and calendar, then watch your knowledge and skills go through the roof.
- Management Level Tailored
- 1 Day • 2 Half Days • 4 Quarter Days
- Classroom • Virtual Classroom
In-House Tailored Course
Develop Your Team
Engage in team building and develop unity through shared goals that align your team’s thinking and behaviour. We facilitate your team discussions and tailor our modules, timings, and delivery style to your organisational vision, mission, and culture.
- Management Level Tailored
- 1 Day • 2 Half Days • 4 Quarter Days
- Classroom • Virtual Classroom
Interpersonal Skills Open Courses
Included Materials
- Certificate of Achievement
- Digital Interactive Workbooks
- Professional Leader Subscription
- Pre-Course Diagnostic Consultation
- Post-Course Results Consultation
- Post-Course Email Mentoring
Optional Materials
- ILM-Recognised Certificate
- Hard Copy Workbooks
- Hard Copy Leadership Journal
- Leadership Principles Merchandise
- Leadership Style Mapping
- Post-Course Leadership Coaching
Course Features
- Master Trainer
- 1 Day Training
- 09:00 - 17:00 GMT/BST
- Leaders and Managers
- 5 Delegates Capacity
- Virtual Classroom
Time Remaining
- 00Days
- 00Hrs
- 00Mins
- 00Secs
On
15 May, 2025
- Building Indomitable Team Relationships
- 04 Places Remaining
£495
+VAT PER DELEGATE
Interpersonal Skills Course Reviews
"Nicholas Hill is a very knowledgeable and passionate coach and trainer!"
M. Sunderland Operations Directo Office of the Immigration Services Commissioner
"This course was too advanced for me, but it helped me to manage my time."
N. Brydon, Food and Beverage Manager The Elvetham Hotel Ltd
"Following your training, we are now turning around our business performance."
A. Panatti Sales Director Finish Creative Ltd
"The results achieved in this training are above and beyond what I was expecting."
S. Baker Managing Director Merritt & Baker Consultancy Ltd
"You positively changed my attitude toward leadership and management."
J. Mears General Manager Integrated Pathology Partnerships Ltd
"Outstanding and excellent feedback from our 42 delegates over four years."
O. Klochkova Chief Operations Officer Playson Ltd