Interpersonal Communication Mastery™
Interpersonal Communication Course Features
SUBJECT
Interpersonal Communication
DURATION
2 Days
CERTIFICATION
ILM-Recognised
TRAINER
Nicholas C. Hill FCMI FIoL FIC
PARTICIPANTS
Leaders and Managers
DELIVERY
Open Scheduled • 1-2-1 • In-House Tailored
FORMAT
Classroom • Virtual Classroom • Hybrid
MATERIALS
Hard Copy Workbooks • Digital Workbooks
Instructor-Led Interpersonal Communication Training
Master Trainer Nicholas Hill
Nicholas C. Hill FCMI FIoL FIC is a seasoned master trainer and the creator of 68 ILM-Recognised courses. His training is high-impact and results-driven, presented in classroom and virtual classroom formats. Since 1996, he has delivered training for over 700 organisations, leading to team improvements of up to 234% in performance, 136% in efficiency, and 104% in productivity.
Interpersonal Communication Course Summary
Module 1
Communication Models
Module 2
Communication Styles
Module 3
Assertive Communication
Module 4
High-Stakes Communication
Module 5
Rapid Rapport Building
Module 6
Empathetic Communication
Module 7
Active Listening
Module 8
Psychological Safety
Participant Challenges
You struggle to get your message across without causing tension or disengagement, even when you speak with good intentions. You hesitate to express yourself clearly around strong personalities, emotional topics, or unclear dynamics. You put effort into building rapport, yet conversations often stall or turn strained. When you give feedback, others become defensive, or you avoid it to dodge backlash. You react instead of listening under pressure, especially during sensitive discussions or with diverse viewpoints. Virtual and cross-cultural exchanges amplify these problems. This ongoing friction drains your confidence, breaks trust, and disrupts collaboration. Act now or damage your credibility, weaken relationships, and limit your leadership impact.
Course Objectives
Designed and delivered by Nicholas Hill Academy Ltd, this course enhances your interpersonal skills so you express yourself with clarity, confidence and purpose even in emotionally charged or high-pressure situations. You adapt your communication style to connect more effectively, build instant rapport and reduce misunderstandings. You listen with precision, interpret intent accurately and respond with calm authority. You address sensitive topics while preserving trust and respect. You promote openness, strengthen psychological safety, and lead conversations encouraging contribution and unity. Long term, you raise team morale, grow your influence and embed a communication culture that sustains high performance.
Day One
Leading Constructive Team Communication™
Module 1: Communication Models
Outcomes
• Recognise the eight models of communication and their relevance in your workplace • Radically improve your communication skills with internal and external stakeholders • Reduce frustration by saying what you want and meaning what you say more consistently
Syllabus
Linear Communication, Interactive Communication, Transactional Communication, Shannon-Weaver Model, Berlo's SMCR Model, Schramm's Model, Helical Model, Westley and MacLean Model, Communication Models, Clarity Techniques, Consistency Techniques
Module 2: Communication Styles
Outcomes
• Respond to preferred learning styles to enhance comprehension of your message • Customise your communication style by acknowledging the learning styles of others • Use sensory-specific language patterns to lead team members to embrace your ideas
Syllabus
VAK Learning Styles, Preferred Representational Systems, Visual Predicates, Auditory Predicates, Kinesthetic Predicates, Cross-Modal Language Mapping, Language Pattern Flexibility, Sensory Anchoring, Communication Congruence, Predicate Matching, Sensory Framing
Module 3: Assertive Communication
Outcomes
• Use direct and respectful statements to express your views and avoid misunderstandings • Set personal boundaries calmly and clearly to protect your time and uphold your values • Maintain composure when challenged, speaking confidently without appearing aggressive
Syllabus
Assertiveness, Respectful Expression, Boundary Setting, Personal Accountability, Direct Vocabulary, Confidence Building, Personal Value Defence, Verbal Clarity, Emotional Self-Regulation, Self-Disclosure, Voice Modulation, Conversational Rights, Aggression
Module 4: High-Stakes Communication
Outcomes
• Deliver sensitive feedback clearly and respectfully to reduce tension and build credibility • Choose timing and tone with care to preserve dignity and reduce emotional backlash • Address high-stakes issues directly to clarify expectations and reduce long-term tensions
Syllabus
Crucial Dialogue, Sensitivity Framing, Conflict Intensity, Power Imbalance, Escalation Prevention, Tactful Feedback, Emotional Containment, Dignity Preservation, Stakeholder Sensitivity, Message Timing, Tone Calibration, Strategic Silence, Professional Restraint
Day Two
Building Indomitable Team Relationships™
Module 5: Rapid Rapport Building
Outcomes
• Build fast interpersonal connections to accelerate trust and strengthen relationships • Establish rapport by aligning subtly with values, beliefs, and behavioural preferences • Manage bias, tension, and disconnection to maintain harmony and deepen social alignment
Syllabus
Social Exchange, Behavioural Synchrony, Similarity-Attraction, Mirror Neuron System, Kinesthetic Synchrony, Communication Accommodation, Strategic Dissonance, Values Congruence, Behavioural Influence, Social Learning, Implicit Bias Reduction
Module 6: Empathetic Communication
Outcomes
• Uncover why other people think, communicate, and behave differently from you • Develop unwavering empathy to tolerate differing beliefs, values, and behaviours • Handle criticism, judgement, and complaints by forming a suitable belief system
Syllabus
The Mercedes Model, Systemic Alignment, Behavioural Presuppositions, Perspective-Taking, Empathic Brain Function, Empathy-Altruism Hypothesis, Role-Taking Theory, Moral Emotions, Systemic Alignment, Mercedes Model, Empathic Communication
Module 7: Active Listening
Outcomes
• Enhance message clarity and prevent miscommunication to improve comprehension • Observe tone, pauses, and phrasing closely to decode intent and promote understanding • Signal genuine engagement through your presence to cultivate trust and deepen rapport
Syllabus
Reflective Listening, Listening Comprehension, Empathic Presence, Paraphrasing, Clarification, Verbal Mirroring, Listener Bias, Distraction Elimination, Vocal Cues, Thought Monitoring, Listening Endurance, Perceptual Focus, Turn-Taking, Pacing Alignment
Module 8: Psychological Safety
Outcomes
• Create an environment of openness and trust to encourage contribution and idea sharing • Remove fear of judgment or blame to promote learning and interpersonal risk-taking • Reinforce safety through supportive language to strengthen team cohesion and morale
Syllabus
Psychological Contracts, Trust Climate, Fear Reduction, Interpersonal Risk, Blame Culture, Group Vulnerability, Leader Approachability, Voice Encouragement, Safe Language, Peer Support, Error Acceptance, Inclusive Leadership, Identity Sensitivity, Feedback
Interpersonal Communication Training Delivery
Open Scheduled Course
Develop Your Skills
Enjoy powerful and cost-effective learning and development from the comfort of your home or office. Benefit from our practical and relevant training content while interacting with our master trainer and like-minded delegates from other industries.
- Leaders and Managers
- 2 Days
- Virtual Classroom
1-2-1 Tailored Course
Master Your Skills
Solve your workplace problems in private and in confidence. Receive undivided personal attention and explore modules tailored to your needs. Schedule the training to suit your pace and calendar, then watch your knowledge and skills go through the roof.
- Management Level Tailored
- 2 Days • 4 Half Days • 8 Quarter Days
- Classroom • Virtual Classroom
In-House Tailored Course
Develop Your Team
Engage in team building and develop unity through shared goals that align your team’s thinking and behaviour. We facilitate your team discussions and tailor our modules, timings, and delivery style to your organisational vision, mission, and culture.
- Management Level Tailored
- 2 Days • 4 Half Days • 8 Quarter Days
- Classroom • Virtual Classroom
Interpersonal Communication Open Courses
Included Materials
- Certificate of Achievement
- Digital Interactive Workbooks
- Professional Leader Subscription
- Pre-Course Diagnostic Consultation
- Post-Course Results Consultation
- Post-Course Email Mentoring
Optional Materials
- ILM-Recognised Certificate
- Hard Copy Workbooks
- Hard Copy Leadership Journal
- Leadership Principles Merchandise
- Leadership Style Mapping
- Post-Course Leadership Coaching
Course Features
- Master Trainer
- 2 Days Training
- 09:00 - 17:00 GMT/BST
- Leaders and Managers
- 5 Delegates Capacity
- Virtual Classroom
Time Remaining
- 00Days
- 00Hrs
- 00Mins
- 00Secs
Start
15 May, 2025
End
22 Sep, 2025
- Interpersonal Communication Mastery
- 04 Places Remaining
£895
+VAT PER DELEGATE
Interpersonal Communication Course Reviews
"Nicholas Hill is a very knowledgeable and passionate coach and trainer!"
M. Sunderland Operations Directo Office of the Immigration Services Commissioner
"This course was too advanced for me, but it helped me to manage my time."
N. Brydon, Food and Beverage Manager The Elvetham Hotel Ltd
"Following your training, we are now turning around our business performance."
A. Panatti Sales Director Finish Creative Ltd
"The results achieved in this training are above and beyond what I was expecting."
S. Baker Managing Director Merritt & Baker Consultancy Ltd
"You positively changed my attitude toward leadership and management."
J. Mears General Manager Integrated Pathology Partnerships Ltd
"Outstanding and excellent feedback from our 42 delegates over four years."
O. Klochkova Chief Operations Officer Playson Ltd