NLP Certificate in Interpersonal Skills™
Neuro-Linguistic Programming Course Features
SUBJECT
Neuro-Linguistic Programming
DURATION
2 Days
CERTIFICATION
ILM-Recognised
TRAINER
Nicholas C. Hill FCMI FIoL FIC
PARTICIPANTS
Leaders and Managers
DELIVERY
Open Scheduled • 1-2-1 • In-House Tailored
FORMAT
Classroom • Virtual Classroom • Hybrid
MATERIALS
Hard Copy Workbooks • Digital Workbooks
Instructor-Led Neuro-Linguistic Programming Training
Master Trainer Nicholas Hill
Nicholas C. Hill FCMI FIoL FIC is a seasoned master trainer and the creator of 68 ILM-Recognised courses. His training is high-impact and results-driven, presented in classroom and virtual classroom formats. Since 1996, he has delivered training for over 700 organisations, leading to team improvements of up to 234% in performance, 136% in efficiency, and 104% in productivity.
Neuro-Linguistic Programming Course Summary
Module 1
Positive Language
Module 2
Pacing and Leading
Module 3
Chunking
Module 4
Sensory Predicates
Module 5
Sensory Acuity
Module 6
Satir Categories
Module 7
Multi-Level Feedback
Module 8
Eye-Accessing Cues
Participant Challenges
You often misread signals, say the wrong thing, or struggle to adapt your communication to different people. Conversations become tense or unproductive, and important messages get lost or misinterpreted. You find it hard to build rapport quickly or recover from misunderstandings when things go off track. Feedback falls flat, team members withdraw, and even simple interactions feel draining. You want to influence outcomes without force, but lack the tools to do so effectively. As communication gaps widen, trust erodes, collaboration weakens, and performance suffers. These patterns undermine your leadership and limit your long-term influence and professional growth if left unresolved.
Course Objectives
Designed and delivered by Nicholas Hill Academy Ltd, this course helps you master the art of communication by understanding how people think, speak, and respond. You adapt your language, read subtle cues, and build trust faster in every interaction. You enhance your influence without pressure, respond to tension skillfully, and shape conversations that move people forward. Your team becomes more connected, receptive, and motivated to collaborate. Misunderstandings are reduced, feedback lands with impact, and daily communication becomes a leadership tool. Your organisation gains a communicator who drives results through clarity and empathy. Long term, you lead with presence, precision, and lasting rapport.
Day One
Communicating for Excellence™
Module 1: Positive Language
Outcomes
• Control your outcome perspective to direct your thinking and internal communication • Use directives that win immediate cooperation to prevent defiance and win compliance • Lead your team towards the objectives you want rather than those you don’t want
Syllabus
Negative Commands, Direct Commands, Stop Commands, Outcome Thinking, Positive Presuppositions, Linguistic Reframing, Meta Model Violations, Embedded Commands, Sleight of Mouth Patterns, Future Pacing, Directionalised Language, Cause–Effect Language
Module 2: Pacing and Leading
Outcomes
• Employ the art of pacing and leading in communication to build rapport with your team • Recognise the importance of matching and mirroring to establish trust with your colleagues • Develop deeper rapport by pacing and leading your team’s beliefs, values, and behaviour
Syllabus
Rapport Building, Pacing and Leading, Matching and Mismatching, Direct Mirroring, Crossover Mirroring, Verbal Mirroring, Mismatching, Leading Behaviour, Belief Alignment, Value Alignment, Behaviour Alignment, Prejudice Management, Discord Management
Module 3: Chunking
Outcomes
• Be conscious of your information processing methods to improve assimilation and recall • Develop the ability to break down complex tasks to enhance your team's understanding • Communicate the big picture and detailed steps to ensure your team follows directions
Module 4: Sensory Predicates
Syllabus
Chunking Up, Chunking Down, Chunking Laterally, Criteria Sorting, Hierarchical Sorting, Structured Thinking, Logical Reasoning, Analytical Thinking, Shared Mental Model, Cognitive Alignment, Consensus Thinking, Unified Perspective, Collaborative Thinking
Outcomes
• Identify different sensory predicates to adapt your communication style to others • Recognise your preferred sensory language to facilitate creativity and self-motivation • Tailor your instructions and feedback to match your team’s preferred sensory language
Syllabus
Visual Predicates, Auditory Predicates, Kinesthetic Predicates, Olfactory Predicates, Gustatory Predicates, Predicate Matching, Representational Systems, Preferred System Identification, Sensory Language, Submodalities Shifts, Predicate Clarity, Lead System
Day Two
Deepening Team Relationships™
Module 5: Sensory Acuity
Outcomes
• Heighten your awareness of non-verbal cues to acknowledge underlying messages • Interpret subtle signals from your team to respond with empathy and insight • Apply sensory acuity techniques to improve your communication and interpersonal skills
Syllabus
Calibration Techniques, Eye Fixation Patterns, Breathing Cues, Peripheral Vasodilation, Micro Muscle Movements, Voice Tone Shifts, Posture Changes, Gesture Clusters, Peripheral Awareness, State Reading, Baseline Behaviour, Nonverbal Shifts, Anchor Detection
Module 6: Satir Categories
Outcomes
• Learn the five Satir Categories to recognise the archetypes of communication • Use the Satir Categories to adapt your communication style to promote team interaction • Manage unapproachable, aloof, unprofessional or immature people to develop tolerance
Syllabus
Satir Communication Styles, Blamer Pattern, Placater Pattern, Computer Pattern, Distractor Pattern, Leveller Pattern, Parts Perception, Reframing States, Pattern Interrupts, Communication Flexibility, System Roles, Behavioural Roles, Role Framing
Module 7: Multi-Level Feedback
Outcomes
• Learn the nature of the feedback loop during communication to improve the process • Learn the components of the feedback loop to foster continual personal development • Develop skills to offer feedback that drives improvement and growth in your team
Syllabus
Systemic Feedback, Holistic Feedback, Ecological Feedback, 360-Degree Feedback, Meta Feedback, Behavioural Feedback, Sensory Feedback, Real-Time Feedback, Feedforward Feedback, Reframing Feedback, Anchored Feedback, TOTE Model, Calibration Feedback
Module 8: Eye-Accessing Cues
Outcomes
• Understand eye-accessing cues to enhance your ability to assess thought processes • Interpret eye movements to improve your questioning techniques and deepen insights • Acknowledge eye-accessing cues to build rapport and understand your team's needs
Syllabus
Eye-Accessing Cues, Visual Constructed, Visual Remembered, Auditory Constructed, Auditory Remembered, Auditory Digital, Kinesthetic Access, Eye Movement Calibration, Eye Pattern Mapping, Sensory Accessing Sequence, Lead Representational System
Neuro-Linguistic Programming Training Delivery
Open Scheduled Course
Develop Your Skills
Enjoy powerful and cost-effective learning and development from the comfort of your home or office. Benefit from our practical and relevant training content while interacting with our master trainer and like-minded delegates from other industries.
- Leaders and Managers
- 2 Days
- Virtual Classroom
1-2-1 Tailored Course
Master Your Skills
Solve your workplace problems in private and in confidence. Receive undivided personal attention and explore modules tailored to your needs. Schedule the training to suit your pace and calendar, then watch your knowledge and skills go through the roof.
- Management Level Tailored
- 2 Days • 4 Half Days • 8 Quarter Days
- Classroom • Virtual Classroom
In-House Tailored Course
Develop Your Team
Engage in team building and develop unity through shared goals that align your team’s thinking and behaviour. We facilitate your team discussions and tailor our modules, timings, and delivery style to your organisational vision, mission, and culture.
- Management Level Tailored
- 2 Days • 4 Half Days • 8 Quarter Days
- Classroom • Virtual Classroom
Neuro-Linguistic Programming Open Courses
Included Materials
- Certificate of Achievement
- Digital Interactive Workbooks
- Professional Leader Subscription
- Pre-Course Diagnostic Consultation
- Post-Course Results Consultation
- Post-Course Email Mentoring
Optional Materials
- ILM-Recognised Certificate
- Hard Copy Workbooks
- Hard Copy Leadership Journal
- Leadership Principles Merchandise
- Leadership Style Mapping
- Post-Course Leadership Coaching
Course Features
- Master Trainer
- 2 Days Training
- 09:00 - 17:00 GMT/BST
- Leaders and Managers
- 5 Delegates Capacity
- Virtual Classroom
Time Remaining
- 00Days
- 00Hrs
- 00Mins
- 00Secs
Start
15 May, 2025
End
22 Sep, 2025
- NLP Certificate in Interpersonal Skills
- 04 Places Remaining
£895
+VAT PER DELEGATE
Neuro-Linguistic Programming Course Reviews
"Nicholas Hill is a very knowledgeable and passionate coach and trainer!"
M. Sunderland Operations Directo Office of the Immigration Services Commissioner
"This course was too advanced for me, but it helped me to manage my time."
N. Brydon, Food and Beverage Manager The Elvetham Hotel Ltd
"Following your training, we are now turning around our business performance."
A. Panatti Sales Director Finish Creative Ltd
"The results achieved in this training are above and beyond what I was expecting."
S. Baker Managing Director Merritt & Baker Consultancy Ltd
"You positively changed my attitude toward leadership and management."
J. Mears General Manager Integrated Pathology Partnerships Ltd
"Outstanding and excellent feedback from our 42 delegates over four years."
O. Klochkova Chief Operations Officer Playson Ltd