Performance Management Mastery™
Performance Management Course Features
SUBJECT
Performance Management
DURATION
2 Days
CERTIFICATION
ILM-Recognised
TRAINER
Nicholas C. Hill FCMI FIoL FIC
PARTICIPANTS
Leaders and Managers
DELIVERY
Open Scheduled • 1-2-1 • In-House Tailored
FORMAT
Classroom • Virtual Classroom • Hybrid
MATERIALS
Hard Copy Workbooks • Digital Workbooks
Instructor-Led Performance Management Training
Master Trainer Nicholas Hill
Nicholas C. Hill FCMI FIoL FIC is a seasoned master trainer and the creator of 68 ILM-Recognised courses. His training is high-impact and results-driven, presented in classroom and virtual classroom formats. Since 1996, he has delivered training for over 700 organisations, leading to team improvements of up to 234% in performance, 136% in efficiency, and 104% in productivity.
Performance Management Course Summary
Module 1
Performance Concepts
Module 2
Team Targets
Module 3
Measuring Performance
Module 4
Constructive Feedback
Module 5
Appraising Performance
Module 6
Managing Underperformers
Module 7
Motivating Teams
Module 8
Developing Talent
Participant Challenges
You face persistent challenges in managing performance, leading to inconsistent results, disengaged employees, and missed targets. Without clear goals and accountability, your team struggles to stay motivated, and underperformance goes unaddressed. Poor feedback delivery creates tension, making difficult conversations unproductive and discouraging growth. Unstructured appraisals cause employees to feel undervalued, increasing turnover and reducing morale. Inconsistent performance management weakens trust, stalls development, and limits long-term success. Failing to act allows productivity issues to escalate, damaging both team cohesion and organisational progress. Act now to prevent these challenges from undermining your leadership and overall business performance.
Course Objectives
This course, designed and delivered by Nicholas Hill Academy Ltd, strengthens your ability to drive performance, ensuring your team remains motivated, accountable, and aligned with organisational goals. You create a results-driven culture where employees feel valued and supported, leading to higher engagement and retention. By mastering performance management strategies, you improve productivity, provide meaningful feedback, and foster continuous development. Your new leadership skills enhance team morale, reduce underperformance, and build trust, creating a workplace where individuals thrive. As your organisation benefits from structured performance systems, efficiency increases, and long-term success becomes achievable.
Day One
Achieving Ambitious Team Targets™
Module 1: Performance Concepts
Outcomes
• Learn how performance management helps you meet your demanding team targets • Familiarise with performance concepts to lay the foundations for team excellence • Recognise your role in implementing effective performance management systems
Syllabus
Performance Management Theories, Organisational Goals Alignment, Performance Management Cycle, Strategic Performance Planning, Performance Measurement Frameworks, Performance Enhancement, Accountability, Benchmarking, Performance Ethics
Module 2: Team Targets
Outcomes
• Set clear and realistic team targets to ensure your people achieve performance levels • Emphasise the importance of communicating transparent team targets to align efforts • Align individual goals with your team and organisational objectives to drive success
Syllabus
SMART Goals, Goal Cascading, Setting Expectations, Performance Planning, Role Alignment, Communicating Targets, Performance Monitoring, Milestone Tracking, Productivity Metrics, Performance Roadmaps, Accountability Systems, Performance Gap Analysis
Module 3: Measuring Performance
Outcomes
• Explore methods for tracking and evaluating your team's performance and progress • Understand KPIs, balanced scorecards, and performance dashboards to control processes • Use performance data to make informed management decisions and improve outcomes
Syllabus
Key Performance Indicators, Balanced Scorecard, Performance Dashboards, Quantitative vs. Qualitative Metrics, Data-Driven Decision Making, Benchmarking Tools, Performance Analytics, Process Efficiency Measurement, Performance Audits, Performance Reporting
Module 4: Constructive Feedback
Outcomes
• Develop skills for specific and actionable feedback to promote continuous improvement • Discern how feedback is dependent on delivery and can increase or decrease performance • Create an open feedback culture to encourage development and trust in your team
Syllabus
Supportive vs. Corrective Feedback, Positive Reinforcement, Constructive Criticism, Performance Coaching, Feedback Delivery, Employee Engagement, Trust Building, Feedback Culture, Psychological Safety, Performance Reflection, Defensive Responses
Day Two
Appraising and Disciplining Teams™
Module 5: Appraising Performance
Outcomes
• Know the appraisal process to conduct your team evaluations honestly and diplomatically • Learn to conduct objective appraisals to reduce unconscious biases in your delivery • Ensure consistent performance evaluation practices to maintain equality in your team
Syllabus
360-Degree Feedback, Behavioural Assessment, Self-Appraisals, Appraisal Documentation, Appraisal Biases, Structured Evaluations, Peer Review Systems, Legal Appraisals, Evaluation Fairness, Appraisal Interviews, Objective Reviews, Recognition and Reward
Module 6: Managing Underperformers
Outcomes
• Identify underperformance and conduct a root cause analysis to prevent reoccurrence • Develop tailored intervention strategies to support your team’s professional growth • Implement coaching, mentoring, and improvement plans to foster team development
Syllabus
Root Cause Analysis, Performance Gaps, Performance Improvement Plans, Underperformance Indicators, Corrective Actions, Supportive Intervention, Coaching Underperformers, Employee Accountability, Progressive Discipline, Performance Turnaround
Module 7: Motivating Teams
Outcomes
• Use motivation and engagement strategies to improve your team’s morale and energy • Understand the motivation-performance link to drive and maintain your team results • Leverage motivational drivers to enhance your team’s satisfaction and productivity levels
Syllabus
Intrinsic Motivation, Extrinsic Motivation, Employee Engagement, Psychological Empowerment, Motivation Theories, Workplace Recognition, Performance Incentives, Team Morale, Growth Mindset, Gamification in Motivation, Performance-Linked Rewards
Module 8: Developing Talent
Outcomes
• Promote lifelong learning to encourage adaptability and resilience within your team • Encourage continuous improvement to foster a proactive and innovative environment • Develop growth plans to align individual goals with your organisational objectives
Syllabus
Career Pathways, Employee Upskilling, Growth Planning, Competency Development, Coaching and Mentoring, Leadership Succession, High-Potential Talent, Learning Culture, Knowledge Management, Cross-Training, Continuing Professional Development
Performance Management Training Delivery
Open Scheduled Course
Develop Your Skills
Enjoy powerful and cost-effective learning and development from the comfort of your home or office. Benefit from our practical and relevant training content while interacting with our master trainer and like-minded delegates from other industries.
- Leaders and Managers
- 2 Days
- Virtual Classroom
1-2-1 Tailored Course
Master Your Skills
Solve your workplace problems in private and in confidence. Receive undivided personal attention and explore modules tailored to your needs. Schedule the training to suit your pace and calendar, then watch your knowledge and skills go through the roof.
- Management Level Tailored
- 2 Days • 4 Half Days • 8 Quarter Days
- Classroom • Virtual Classroom
In-House Tailored Course
Develop Your Team
Engage in team building and develop unity through shared goals that align your team’s thinking and behaviour. We facilitate your team discussions and tailor our modules, timings, and delivery style to your organisational vision, mission, and culture.
- Management Level Tailored
- 2 Days • 4 Half Days • 8 Quarter Days
- Classroom • Virtual Classroom
Performance Management Open Courses
Included Materials
- Certificate of Achievement
- Digital Interactive Workbooks
- Professional Leader Subscription
- Pre-Course Diagnostic Consultation
- Post-Course Results Consultation
- Post-Course Email Mentoring
Optional Materials
- ILM-Recognised Certificate
- Hard Copy Workbooks
- Hard Copy Leadership Journal
- Leadership Principles Merchandise
- Leadership Style Mapping
- Post-Course Leadership Coaching
Course Features
- Master Trainer
- 2 Days Training
- 09:00 - 17:00 GMT/BST
- Leaders and Managers
- 5 Delegates Capacity
- Virtual Classroom
Time Remaining
- 00Days
- 00Hrs
- 00Mins
- 00Secs
Start
15 May, 2025
End
22 Sep, 2025
- Performance Management Mastery
- 04 Places Remaining
£895
+VAT PER DELEGATE
Training Course Reviews
"Nicholas Hill is a very knowledgeable and passionate coach and trainer!"
M. Sunderland Operations Directo Office of the Immigration Services Commissioner
"This course was too advanced for me, but it helped me to manage my time."
N. Brydon, Food and Beverage Manager The Elvetham Hotel Ltd
"Following your training, we are now turning around our business performance."
A. Panatti Sales Director Finish Creative Ltd
"The results achieved in this training are above and beyond what I was expecting."
S. Baker Managing Director Merritt & Baker Consultancy Ltd
"You positively changed my attitude toward leadership and management."
J. Mears General Manager Integrated Pathology Partnerships Ltd
"Outstanding and excellent feedback from our 42 delegates over four years."
O. Klochkova Chief Operations Officer Playson Ltd